Frequently Asked Questions

Everything you need to know about shopping with us.

What is the NIC+ZOE return policy?

We accept returns of unworn, unwashed, and unaltered merchandise with original tags attached within 30 days of the purchase date. Please note that items marked as Final Sale cannot be returned or exchanged.

How do I determine my size in NIC+ZOE clothing?

To find your perfect fit, please refer to our comprehensive Size Guide located on each product page. We offer a wide range of sizes including Petite and Plus options to ensure every woman feels comfortable and confident.

When will my order ship and how can I track it?

Orders typically process within 1-2 business days. Once your order has shipped, you will receive a confirmation email containing a tracking number to monitor your package's progress.

Do you offer international shipping?

Currently, NIC+ZOE ships to addresses within the United States and Canada. Shipping rates and delivery timelines vary depending on the destination and selected shipping method at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, and Discover), as well as PayPal, Apple Pay, and Afterpay for interest-free installments.

How should I care for my NIC+ZOE knitwear?

To maintain the quality of our signature knitwear, we recommend following the specific care instructions on the garment's label. Most of our high-quality knits prefer hand washing or dry cleaning to preserve their shape and softness.